Privacy Statement

We collect some personal information from our customers in the regular course of doing business. This policy provides an overview of our privacy practices, and lets you know what we do to protect the information you entrust to us.

Information collected

We may, in the course of a transaction or interaction, collect the following personal information from you:

name
address
zip/postcode
phone number
email address
customer satisfaction information

We may also collect the following commercial information:

company/professional name
company/professional address
company/professional zip/postcode
company/professional phone number
company/professional email address

We may also be privy to confidential commercial information communicated through documents submitted for translation or other language services, and through customer relationship development and management.

When you visit our web site, we also collect:

information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location
what pages you visit on our site and what links you click on
what other sites you've visited recently

Purposes

We primarily collect personal and commercial information to the following ends:

customer relationship management
customer service
orders
execution of services
completion of sales/transactions

If it's a necessary part of any of these transactions, or if we are so required by law, we may disclose your information to another party or company. For example, we may pass on your name and address to a courier company to complete delivery of an original certified translation.

Permission

By using this website and any features made available on it (e.g. contact form, email address, experience feedback form), you agree to the collection and use of your information as outlined in this policy.

By communicating any information of a personal or commercial nature to Rooftop Language Services, you agree to the collection and use of your information as outlined in this policy.

You may contact us in writing at any time to request that records of any or all of the information identified above be deleted or destroyed, including contact information used for the purposes of customer relationship management.

Confidentiality

We do not share your personal information with any third parties unless this is necessary to successfully provide the service or we are required to do so by law. All information communicated to us is treated as confidential.

Contact

If you have any questions or concerns about this statement or our privacy practices, please email Andrea Lessard.

The Rooftop Language Services website may place small data files called cookies on your device.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Rooftop Language Services currently relies on a leading statistics provider, Google Analytics, to report on user interactions on this website—e.g. to distinguish unique users, remember traffic source data, determine the start and end of a session—to help us understand how we can serve you better. This provider mainly uses first-party cookies, which store non-personally identifiable information. Browsers do not share first-party cookies across domains.

You can control and/or delete cookies as you wish—for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

If you would like to opt out of cookies that are set by Google Analytics please visit the following page: https://tools.google.com/dlpage/gaoptout/.

By continuing to use this site, you accept the use of cookies by the Rooftop Language Services website.